The Competitive Edge: The Client Support Team

The infinite Group, whose award winning and market leading companies include infinite Field Marketing Solutions and The Field Marketing & Consultancy Group has announced it is adding a new service

'The Client Support Team'

A dedicated full time team of Technology Enthusiasts covering both the UK and Eire. They are ideally placed to represent clients who require a highly technical team to aid them in developing the retail channel. Services include:

• Sales Support Training in retail outlets; either in-store visits or formal in-store training
• Demonstration/ Sales Days and promotional events
• Business to Business sales events and sales support
• Bespoke Training Delivery off-site
• Merchandising, Compliance and Auditing
• Video and Paper Based Mystery Shopping
• Special Retail presence projects

They are equipped with full field based office including:

• PDA, Laptop, Camera & online data-capture device
• Data Collation and Analysis tools through 'Live Reporting' - real time data

Client Support Team Benefits:

• Dedicated support team of technology professionals for timely deployment
• Extensive Knowledge of all Technology Sectors Can be Deployed for Long or Short term Campaigns/Activities
• Extremely Cost Effective and totally reliable
• Will give the client the competitive advantage when they need it

Quality Service Promise (QSP)

The logo of the Client Support Team proudly boasts Quality, Service and Promise. This statement encapsulates the team's ethos in delivering above and beyond the call of duty and their commitment to providing exceptional support to its clients.

Their Aim:

To provide a technology retail support service unsurpassed in the field marketing and training sector, with the overall aim of delivering outstanding (tangible) results to clients every time.

Retail Training Support Team

Clients who require a quick response can call on the Client Support team members, who are geographically and strategically placed to aid them is making a real impact; results can be seen instantly on our 'Live Reporting' tool, allowing them to see a true view on their activities as they develop and empowering them with information that would otherwise be unavailable. This approach allows clients to have a short or long-term strategy that is flexible, cost effective and delivers true Return on Investment (ROI)

New Website

To support the launch of this new retail support operation, a dedicated website can be found at www.bestcst.co.uk. This details how this unique service can support companies requiring the competitive edge in retail; they will also have access to case studies, service provisions, news, meet the team and upcoming events.

Introducing the CST Management Team

A new management team has been appointed to head up this team; Julie Brown (Client Support Team Manager) brings with her extensive knowledge of logistics, man-management & people development experience from the service sector. Julie commented, 'this is an exciting role which brings a great service to any business that requires a cost effective quality solution that will give truly tangible results’. To support Julie in her role, John Duffin has been promoted to Field Team Manager. He will fulfil the day to day support to the team and coordinate activities and results to clients.Please contact Julie Brown on (07984) 418999 or email address juliebrown@bestcst.com
Contact details are also available on www.bestcst.co.uk

Supporting Comments

'The technology sector adopts a unique approach to field marketing and training, one that isn't always met by traditional tactical or strategic support. The Client Support Team meets this need allowing full scalability, with true attention to ROI'
Nigel Stone, CEO infinite Group

'I am very proud of this retail support operation and feel that this truly demonstrates our investment in our clients business. This is a big project that will alter the way many technology companies address their field marketing and training need'
Hugh Meredith, Managing Director, infinite Group

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